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External Partners Alumni Search Submit Return to home Search Search About About Olin Home Why Olin Equity, Diversity & Inclusion Leadership & Strategy News & Media Events Contact Us Programs Programs Home Explore Our Programs BS in Business Administration MBAs Specialized Master's Doctoral Executive Education Dual Degrees Faculty & Research Faculty & Research Home Faculty Directory Research Research Centers Olin Brookings Commission Olin Award Student Resources Student Resources Home Career Services Center for Experiential Learning Entrepreneurship Academic Calendars Student Organizations For Current Students For Military Veterans Admissions Admissions Home Scholarships & Aid Attend Program Events Visit Olin Ask a Student Student Profiles Request Information Refer a Candidate External Partners Alumni Customer choice research can optimize product offerings July 25, 2017 By WashU Olin Business School 1 minute read Home News Customer choice research can optimize product offerings Meet Jake Feldman, Assistant Professor of Operations & Manufacturing Management at Olin Business School. In this video, he shares some&＃160;insights into two of his recent papers based on customer choice research: &＃8220;Revenue Management under the Markov Chain Choice Model&＃8221; and &＃8220;Appointment Scheduling under Patient Preference and No-Show Behavior.&＃8221; These papers focus on the common challenges of product offerings: How retailers decide to display products in order to make the most money How organizations in the service industry can schedule the most appointments (e.g., hospitals, doctors, auto repair shops, etc.) Feldman studies these challenges using mathematical models that measure customer substitution behavior.&＃160;He uses these complex modeling problems to estimate the best set of products to offer to the customer. In the Pipeline is a Boeing Center digital series that highlights in-progress academic research in the fields of supply chain, risk management, and operational excellence.&＃160;It features professors from Washington University&＃8217;s Olin Business School, and demonstrates The Boeing Center&＃8217;s ongoing pursuit of cutting-edge research and knowledge dissemination. Using Customer Choice Models to Optimize Product Offerings Jake Feldman shares some motivation for two of his recent papers, focusing on the common challenge of product offerings. Play video About the Author WashU Olin Business School Firmly established at the Gateway to the West, Olin Business School at Washington University in St. Louis stands as the gateway to something far grander in scale. The education we deliver prepares our students to thoughtfully make difficult decisions—the kind that can change the world. Contact Us For assistance in finding faculty experts, please contact Washington University Public Affairs. Monday&＃8211;Friday, 8:30 to 5 p.m. Sara Savat, Senior News Director, Business and Social [email protected] &＃160; Kurt Greenbaum,Communications [email protected] Twitter: WUSTLnews Share article Apply Now Visit Us Request Info One Brookings Drive, St. Louis, MO 63130-4899 [email protected] 314-935-7301 News & Media Events Faculty Directory WashU Center for Career Engagement Washington University home Olin Links Sitemap Privacy Policies Title IX Accessibility ©2024 Washington University in St. Louis