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Skip to content Skip to search Skip to footer MyCanvas Open Menu Back Close Menu Search for: Search Close Search Home Notes &＃038; StatusNotes &＃038; Status Status Faculty/Staff SupportFaculty/Staff Support Turnitin Using Canvas with EGrades Canvas Feature Development Process Common Issues and Concerns External Tools School-Level Support Creating a Canvas Community Account Student Support Training Tools and ResourcesTools and Resources WashU Extended Learning WashU Canvas Insider OrganizationsOrganizations Software Features Comparison Organizational Alternatives Matrix Open Search Faculty/Staff Support Where to Get Help 24/7 Canvas Support Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. You can also review Canvas Guides or report a problem. Canvas Community The Canvas Community offers how-to articles, videos, tips from other users, and more. Search for help on topics using the magnifying glass icon at the top of the Community home page. School-Level Support For urgent issues, contact 24/7 Canvas Support via the Help button within Canvas. To request the addition of a user to your course, contact your school registrar to update your course in WashU Course Listings (WUCRSL). All Canvas course roles, except Observer and Guest, flow from WUCRSL to Canvas. Refer to the School Registrar Contact List or the Canvas Roles & Permissions document as needed. For additional school-level Canvas support, please refer to the list of School and Department Canvas Administrators. External Tools External Tools (also known as “applications,”  “apps,” and/or “LTIs”) are developed by other third party vendors to integrate with the Canvas LMS. These tools must be vetted and approved to be supported by system administration. Certain external tools may not be supported due to security or functionality concerns.  For additional information regarding external tools, including a list of tools already added to Canvas and the process for requesting a new external tool, visit the External Tools page. Faculty/Staff Support Common Issues and Concerns Creating a Canvas Community Account Using Canvas with EGrades Common Issues and Concerns School-Level Support External Tools Canvas Feature Development Process ©2024 Washington University in St. Louis