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External Partners Alumni Search Submit Return to home Search Search About About Olin Home Why Olin Equity, Diversity & Inclusion Leadership & Strategy News & Media Events Contact Us Programs Programs Home Explore Our Programs BS in Business Administration MBAs Specialized Master's Doctoral Executive Education Dual Degrees Faculty & Research Faculty & Research Home Faculty Directory Research Research Centers Olin Brookings Commission Olin Award Student Resources Student Resources Home Career Services Center for Experiential Learning Entrepreneurship Academic Calendars Student Organizations For Current Students For Military Veterans Admissions Admissions Home Scholarships & Aid Attend Program Events Visit Olin Ask a Student Student Profiles Request Information Refer a Candidate External Partners Alumni Using information to combat discrimination on Airbnb February 23, 2018 By WashU Olin Business School 2 minute read Home News Using information to combat discrimination on Airbnb Imagine you and your significant other finally carved out some time for a vacation getaway. You did your research&＃8212;booked flights, picked a few promising restaurants, dug up your favorite fanny pack&＃8212;and now it&＃8217;s time to find a place to stay. You&＃8217;ve heard a lot about Airbnb, so you decide to give it a try. After some deliberation, you&＃8217;ve both agreed on a place within walking distance of all the local attractions, so you send a request to the owner. But after a couple hours, you get a message from Airbnb saying that your request has been denied without explanation. For a significant number of Airbnb users, this scenario is all too real. Dennis Zhang In the Boeing Center for Supply Chain Innovation&＃8217;s latest video,&＃160;Dennis Zhang, Olin assistant professor of operations and manufacturing management,&＃160;discusses the topic of racial discrimination on peer-to-peer platforms. According to Zhang, Airbnb requests made by accounts with distinctly African American names were 19 percent less likely to be accepted compared to other accounts. However, if those accounts have additional review data (i.e., at least one positive or negative review), all accounts are equally likely to be accepted. Zhang believes that people require a bit more information to nudge them in a non-discriminatory direction. He thinks that if Airbnb offered more information within the platform, it would reduce the likelihood of discrimination by those looking to rent out their space. Zhang goes on to mention that platforms conducting business via peer-to-peer transactions face a higher likelihood of discrimination. He says that discovering how discrimination happens on those platforms is a critical step to ensuring equal consumer treatment. Zhang&＃8217;s research emphasizes the importance of information, and hopes it will be effective in the fight against discrimination. [RELATED:&＃160;Airbnb nondiscrimination policy may backfire] Racial Discrimination on Airbnb According to Zhang, Airbnb requests made by accounts with distinctly African American names were 19% less likely to be accepted. Play video About the Author WashU Olin Business School Firmly established at the Gateway to the West, Olin Business School at Washington University in St. Louis stands as the gateway to something far grander in scale. The education we deliver prepares our students to thoughtfully make difficult decisions—the kind that can change the world. Contact Us For assistance in finding faculty experts, please contact Washington University Public Affairs. Monday&＃8211;Friday, 8:30 to 5 p.m. Sara Savat, Senior News Director, Business and Social [email protected] &＃160; Kurt Greenbaum,Communications [email protected] Twitter: WUSTLnews Share article Apply Now Visit Us Request Info One Brookings Drive, St. Louis, MO 63130-4899 [email protected] 314-935-7301 News & Media Events Faculty Directory WashU Center for Career Engagement Washington University home Olin Links Sitemap Privacy Policies Title IX Accessibility ©2024 Washington University in St. Louis