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External Partners Alumni Search Submit Return to home Search Search About About Olin Home Why Olin Equity, Diversity & Inclusion Leadership & Strategy News & Media Events Contact Us Programs Programs Home Explore Our Programs BS in Business Administration MBAs Specialized Master's Doctoral Executive Education Dual Degrees Faculty & Research Faculty & Research Home Faculty Directory Research Research Centers Olin Brookings Commission Olin Award Student Resources Student Resources Home Career Services Center for Experiential Learning Entrepreneurship Academic Calendars Student Organizations For Current Students For Military Veterans Admissions Admissions Home Scholarships & Aid Attend Program Events Visit Olin Ask a Student Student Profiles Request Information Refer a Candidate External Partners Alumni Shanghai EMBA grad Keith Choy: Guided by values, propelled by crisis at GSK January 25, 2021 By WashU Olin Business School 2 minute read Home News Shanghai EMBA grad Keith Choy: Guided by values, propelled by crisis at GSK In a Q&A with McKinsey & Company published last month, Keith Choy describes how his GlaxoSmithKline&＃8217;s Asia&＃8211;Pacific Consumer Healthcare group is relying on the reality of the pandemic and the company&＃8217;s values to speed up its response to customers and demonstrate its agility. Choy, EMBA-Shanghai &＃8217;07, is head of the GSK unit, overseeing 6,000 employees whom,&＃160;the article says, he has asked &＃8220;to consider the pandemic a call to action, a chance to double down on existing digitalization initiatives and strengthen end-to-end supply chains to even better respond to emerging consumption trends across the 23 Asia&＃8211;Pacific markets the company serves.&＃8221; Here are a few highlights from the October conversation Choy had with McKinsey on how &＃8220;GSK is responding to COVID-19, how the company is guided by its values and what global companies can do to succeed in Asia during COVID-19 and beyond.&＃8221; On tech and digitalization &＃8220;Even before the pandemic, people were getting more digitalized and using technology in ways we couldn&＃8217;t imagine before. We need to accelerate our use of digital to engage with consumers, customers, and healthcare professionals.&＃8221; On company values &＃8220;During the pandemic, and even Chinese New Year, our manufacturing site employees still went back to work; our supply chain continued to deliver products to customers. We demonstrated a deep commitment to help patients even as we worked to keep our employees safe and healthy.&＃8221; On speeding customer response &＃8220;Our decision tree is based on empowerment of our people&＃8212;the trust of the leadership in the people on the ground. We give them whatever support and resources we can. In that sense, decision making is on the local level.&＃8221; On leadership qualities &＃8220;The first quality I look for is how they prioritize; I want to see how they consider opportunities and challenges and if they can quickly identify priorities. The second is how they shoulder their leadership responsibilities and accountabilities, and how well they connect with people even under remote conditions.&＃8221; Read the full interview on McKinsey & Company&＃8217;s website. About the Author WashU Olin Business School Firmly established at the Gateway to the West, Olin Business School at Washington University in St. Louis stands as the gateway to something far grander in scale. The education we deliver prepares our students to thoughtfully make difficult decisions—the kind that can change the world. Contact Us For assistance in finding faculty experts, please contact Washington University Public Affairs. Monday&＃8211;Friday, 8:30 to 5 p.m. Sara Savat, Senior News Director, Business and Social [email protected] &＃160; Kurt Greenbaum,Communications [email protected] Twitter: WUSTLnews Share article Apply Now Visit Us Request Info One Brookings Drive, St. Louis, MO 63130-4899 [email protected] 314-935-7301 News & Media Events Faculty Directory WashU Center for Career Engagement Washington University home Olin Links Sitemap Privacy Policies Title IX Accessibility ©2024 Washington University in St. Louis