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Skip to content Skip to search Skip to footer Information Technology Open Menu Back Close Menu Search for: Search Close Search ServicesServices Access &＃038; Information Security Administrative &＃038; Business Clinical Services Communication &＃038; Collaboration Computing &＃038; Software Infrastructure &＃038; Network Services IT Professional Services Printers &＃038; Related Services Research Teaching &＃038; Learning Service Status I Want ToI Want To Activate O365 Connect to WiFi, VPN and remote desktops Enroll in WashU 2FA Get software Learn about generative artificial intelligence Log in to WUSTL Box Report a security concern Reset my WUSTL Key password HelpHelp Customer Relationship Management Faculty and Staff Graduate and Non-Residential Students Residential Students How To Generative Artificial Intelligence IT Strategic PlanIT Strategic Plan Our Vision Aspirational Stakeholder Experiences Our Values Guiding Principles We Will Succeed When Roadmap Safe Computing News &＃038; EventsNews &＃038; Events Newsletters Policies About ITAbout IT Office of the CIO Data Management IT Governance Programs and ProjectsPrograms and Projects IRIS Program (IT Research Infrastructure Services) Student Sunrise Legacy Systems Retirement Program Reports &＃038; Surveys WashU IT Metrics WashU IT Staff Space Open Search Overseas Technology Access The information on this page may change at any given time. If you are experiencing issues accessing any particular technology from overseas, contact the WashU IT Support. Generally, most technology tools and services are available globally. There are, however, some nations that block traffic to and from specific services, and the Unites States maintains sanctions against certain countries that prohibit network communications. The US Department of the Treasury maintains information about sanctions at the Office of Foreign Assets Control. Overseas users should try service-specific access work-around procedures, if available. Most of these tools will work most of the time. However, times may arise when some of these tools are not available depending on geographic region, most often those that include real-time sharing and drafting functionality (Google apps and Microsoft 365 are the core tools most frequently reported as not working). There are many reasons for how or why this unavailability comes about, but faculty and students should be cautious regarding the use a Virtual Private Network (VPN) as a work-around in that it may violate local laws and regulations. Suggested alternatives include using a different tool, as described below, or alternatives based on curricular and pedagogical flexibility. To discuss curricular and pedagogical alternatives, please contact the Center for Teaching & Learning. Technology Matrix This matrix lays out technology tools and countries in which they may be blocked. This information is subject to change. Block Implemented (by country)X = Blocked by country* = adjustments to service delivery may be required, see Technology Details below.TechnologyChinaIranSudanSyriaTurkmenistanUkraine(Crimea only)ApportoBox*CanvasDuo (Two-Factor Authentication)*KalturaMicrosoft Office 365*XMicrosoft Teams*XXXPoll EverywhereQualtricsRespondusWebSTAC & WebFACYouTubeXXXZoom*XXXX Technology Details Further information on national availability of each technology tool is below. Apporto Apporto support indicates that wustl.apporto.com should be available from most overseas locations, including China Box Users may be able to access Box through https://app.boxcn.net, but some reports indicate that this no longer works Canvas Some forums indicate that Canvas can be accessed from overseas locations, including ChinaCanvas support indicates thatCanvas access from China has mixed results: &＃8220;sometimes it works well, sometimes it&＃8217;s slow, and sometimes certain components appear completely blocked&＃8221;Some commonly used tools may be blocked, so not all functionality may be available outside the United States at all times or from all locationsGoogle Docs*KalturaYouTube*Other LTI tools * Not supported by WashU Duo (Two-Factor Authentication) DUO access is restricted in specific countries or regions based on federal regulations. Learn more on duo.com.Duo Mobile does work in China, but features vary by operating system. Android: The inability to access the Google Play store and Google Play services impacts Android users in several ways:Because users cannot download the app from Google Play, they need to download the Duo Mobile app directlyGoogle Play Services is required to receive push notifications on Androids. Users without it will need to &＃8220;fetch&＃8221; notifications by swiping down in the Duo Mobile app.Phone callback authentication may not function as expected due to regulations on phone callsiOS: There are no commonly known issues associated with using Duo Mobile and iOS in China. Read more about Duo Mobile in China. Kaltura Kaltura support indicates that kaltura.com should be available from most overseas locations, including China Microsoft Office 365 Email Microsoft support indicates that outlook.office.com should be available from most overseas locations, including ChinaMicrosoft documentation indicates users of OneDrive may encounter access issues if operating in ChinaSee Microsoft&＃8217;s documentation for a list of supported countries for Office 365 Microsoft Teams Microsoft support indicates that Teams is not consistently available for use in China Poll Everywhere Poll Everywhere support indicates that polleverywhere.com should be available from most overseas locations, including China Qualtrics Qualtrics support indicates that qualtrics.com should be available from most overseas locations, including China Respondus Respondus support indicates that respondus.com should be available from most overseas locations, including China, and that the LockDown Browser and Respondus Monitor should work properlyRespondus support encourages instructors to have students complete a practice quiz to verify proper functionalityRespondus connectivity troubleshooting guide WebSTAC & WebFAC There are no reported overseas access issues on WebSTAC YouTube Sources indicate YouTube is blocked to varying degrees in the indicated countries Zoom Zoom support indicates that both zoom.us and zoom.com should be available from most overseas locations, including China (see article)If you want to use Zoom in China, download the Zoom Client for Meetings from the Zoom Download Center (China)Zoom also offers a web client. Further Info about the Zoom Web Client can be found hereZoom international support is detailed in this article Telecommuting Resources Overseas Technology Access Policies and Requirements for Remote Work at Washington University School of Medicine Troubleshooting your Home Internet HR PoliciesFlexible Work Arrangement Policy International Remote Work Policy Washington University Information TechnologySt. Louis, MO LinkedIn YouTube Support 314-933-3333 [email protected] IT Self-Service Request Services Search for a Solution Report an Issue My Tickets IT Services Status Visit our Status Page for the current status of WashU IT services and planned maintenance. ©2024 Washington University in St. Louis